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The Customer Is Always Right!: Thought Provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders, by Arm
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Featuring quotes from more than 150 leaders in American business and government--including Blockbuster Entertainment Chairman and CEO H. Wayne Huizenga, Barnes & Noble Chairman and CEO Michael R. Quinlan, and many others--this inspiring "call to arms" reveals exactly why customer satisfaction is so crucial in today's business world, and how businesses can achieve it.
- Sales Rank: #2250407 in Books
- Published on: 1996-04-17
- Original language: English
- Number of items: 1
- Dimensions: 7.25" h x 6.75" w x 1.00" l,
- Binding: Hardcover
- 153 pages
Most helpful customer reviews
4 of 5 people found the following review helpful.
Required daily reading for anyone with customers
By A Customer
Kabodian's book is a concise, handy summary of the
principles of customer satisfaction from those who should
know: successful business people. Anyone with customers
should read a page of this book before meeting the first
customer of the day. Essential inspiration for anyone
who has customers.
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