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Quality Planning and Analysis: From Product Development Through Usage, by J.M. Juran, Frank M. Gryna
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Written by internationally recognized leaders in quality, this book provides comprehensive coverage and reflects modern thinking on quality in the 90's and into the 21st century. It gives balanced coverage of the impact of quality on all organizational activities - managerial, statistical, and technical - which organizations need to achieve quality objectives. The systems approach is threaded throughout the book by discussing quality assessment, key quality processes, and the quality activities in 11 functional areas of an organization. The new edition has been thoroughly updated and covers new topics such as concepts and examples for the service industry, strategic quality management, competitive bench-marking, quality function deployment, self-managing teams, employee empowerment, zone control charts, and box and whisker plots. There is also detailed discussion of quality planning, control, and improvement processes. A solutions manual is also available (0-07-033184-7).
- Sales Rank: #3281718 in Books
- Published on: 1980-08
- Original language: English
- Number of items: 1
- Binding: Hardcover
- 629 pages
Most helpful customer reviews
9 of 12 people found the following review helpful.
Practical Methods for Administering Quality Systems
By Brad L Myers
20 years before anyone in the US heard of ISO 9000, Juran proposed the same ideas. He described comprehensive, documented quality management systems that were backed up by performance metrics and quality audits. Juran also pioneered quality circles and teams long before these ideas became cliche.
I find Juran immensely useful in my quality practice. This book remains one the standard works that I keep going back to. Juran's concepts are much more "applied" than "theoretical". Deming's works seem so distant, and esoteric. Juran has been there, done that. And, his methods work!
2 of 2 people found the following review helpful.
Good guide and information
By Larry Pitre
Good guide and information. Looks of information that needs study; however, it is not written for activities outside of the normal plant manufacturing world where one-of-a-kind product exist and are being made.
1 of 1 people found the following review helpful.
Great Quality Textbook
By Amazon Customer
This is one of the basics (the other is Juran's Quality Control Handbook, at three times the thickness / cost; I also recommend the old "DataMyte Handbook" which was a company 'give-away' in the '80's). I have used previous editions for many years, and just bought this one since there are several available used, and I've been recommending them for the thoughful and documented rationale for the justification of n=30 sample size. That's just one example of the usefulness of this text in practical statistics for manufacturing and similar business applications. I recommend it highly.
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